Telephone English Answering the telephone Here are three common ways to answer the telephone. “Hello, this is London Central Hospital. How can I help you?” “Hello, which department do you need?” “Hello, this is John Nightly’s office. May I ask who is calling, please?” Making…
Hospitals And Clinics Here are some people talking about minor health problems: “My neck is very painful.” “I’ve got a slight headache.” “I have a bad stomach ache.” “My left foot hurts but I don’t think it’s broken.” “I’ve got a terrible fever.” “My lower…
Here are some friendly phrases and questions you can use to help patients to relax. Please read them carefully and think about what they mean. Meeting a new patient “Hello, I’m Rin Nakamura. How can I help you?” “Do you have a letter from your…
You would like to order some PPE from Canada(Personal Protective Equipment). Send an email to order the following items: Thirty reusable N95 masks: 12 small, 12 medium, 6 large. Two-hundred pairs of nitrile gloves. 180 pairs of shoe-covers. 180 disposable gowns. Ask for the items…
Imagine you have received the email below. Please send me your reply. Answer all the questions Sarah Watson asks you. Ask her if she has Japanese health insurance. I’m looking forward to reading your email. Dear TC, I would like a full health check. Please…
Imagine you must write an email to a medical conference for your friend. Your friend is a doctor, she can’t write English well. The 3-day conference will be next month, in Chicago, USA. It’s called “New Treatment Possibilities With Old Drugs”. Write an email to…
Here are some common medical questions. How would you answer them? Do you have Japanese medical insurance? …………………………………………………………….. Do you smoke? …………………………………………………………….. How much alcohol do you drink in one week? …………………………………………………………….. What is your blood type? …………………………………………………………….. Do you have any medical conditions? ……………………………………………………………..…
Here are some questions for asking someone about their symptoms. Make an answer for each question. Why have you come to hospital today? I’ve come to hospital because …………………………………….. How are you feeling? I’m feeling …………………………………….. What symptoms do you have? I have …………………………………….. What…
How Patients Describe Pain When patients talk about pain they usually give three kinds of information: The kind of pain (the feeling) When the pain comes (how often) How bad it is (the level) Please look at the examples for describing different kinds of pain.…
Do you know the names of the internal organs? Try this interesting quiz: